14 Best Zendesk Alternatives & Competitors

14 Best Zendesk Alternatives & Competitors

14 Best Zendesk Alternatives & Competitors 150 150 AMGYP

zendesk vs intercom for customer support

It is of great importance that companies adapt to these expectations and maintain this with a strong customer experience. Because at the end of the day, no matter how high quality your products or service are. Because at the end of the day, the only thing that matters is the customer experience. Other features, like product tours and WhatsApp support, can also be added. You can also integrate with PandaDoc to create, sign, and track documents. There are also several ticket apps that you can integrate into Zendesk to reduce the time it takes to resolve a ticket.

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Please reload the page and try again, or you can contact Zendesk for support. Customer stories are another big part of the equation when comparing Intercom vs. Zendesk. Here, we’ll dig into three different companies that chose Zendesk in the Intercom vs. Zendesk debate. Here’s a side-by-side comparison of Zendesk and Intercom’s pricing tiers. Check out the research-backed comparison below to better understand how each solution can add value to your organization. Currently based in Albuquerque, NM, Bryce Emley holds an MFA in Creative Writing from NC State and nearly a decade of writing and editing experience.

Top 7 Zendesk Alternatives

Whether you’re a small business or a large enterprise, Jitbit is a great alternative to Zendesk. With its comprehensive suite of features and intuitive design, it’s no wonder why so many companies are choosing Jitbit over other help desk solutions. There are several great options available that provide excellent customer service. Are you looking for an alternative to Zendesk to provide excellent customer service?

zendesk vs intercom for customer support

Compared to Zendesk, a shared inbox in Helpmonks makes each of your customers feel like they have direct contact with your company. Apart from a great customer experience, it’s your central hub for customer questions and requests. Top Zendesk alternative for businesses looking to deliver top-notch customer support with efficiency and ease. Additionally, Groove allows users to create a support widget to be displayed on their website. This streamlines the process of engaging with the knowledge base in the first place, and also allows clients to open support tickets when absolutely necessary. Whether you’re a startup or an enterprise-level organization, we’ve got you covered.

Intercom details

When contrasting Freshdesk and Zendesk, there is no clear favorite. It all depends on the priorities, specific requirements and preferences of the user. Freshdesk is a straightforward, cost-effective option for smaller teams with limited financial resources. On the other hand, if you have the budget and need the most features for your money, then Zendesk is the better choice.


However, you can browse their respective sites to find which tools each platform supports. Using Zendesk, you can create community forums where customers can connect, comment, and collaborate, creating a way to harness customers’ expertise and promote feedback. Community managers can also escalate posts to support agents when one-on-one help is needed. Intercom recently ramped up its features to include helpdesk and ticketing functionality. Zendesk, on the other hand, started as a ticketing tool, and therefore has one of the market’s best help desk and ticket management features. Integrations are the best way to enhance the toolkit of your apps by connecting them for interoperable actions and features.

Contact Center of the Future: Empower Agents with AI…

With Zendesk, organizational data silos can be a thing of the past. We make it easy for anyone within your company to access contextual customer information—including their conversation metadialog.com and purchase history—to provide better experiences. In fact, the Zendesk Marketplace has 1,300+ apps and integrations, from billing software to marketing automation tools.

zendesk vs intercom for customer support

However, if we look at Service Hub only, it’s common to think about Zendesk, Intercom, Freshdesk or Crisp. I found that if I wanted to work most productively I’d need to have all four main Zendesk products opened in different browser tabs as there is no option of having all of them within a single dashboard. On practice, I can’t promise you anything when it comes to Intercom. Moreover, these are new prices as they’re in the middle of changing their pricing policy right now (and they’re definitely not getting cheaper). To sum things up, one can get really confused trying to make sense of Zendesk’s pricing, let alone to calculate costs.

Which offers more customization, Intercom or Zendesk?

By contrast, Help Scout’s customer support team has a 94% happiness rating and responds to 83% of customer questions in less than 24 hours. Team members are based in countries around the world and provide Help Scout customers with 24/6 support coverage. Intercom’s proactive messaging capabilities are one of its greatest assets, giving companies many ways to engage with current and prospective customers. As mentioned earlier in this section, some of Intercom’s messaging capabilities, such as product tours and checklists, are particularly impressive. The trouble is, most of Intercom’s outbound messaging functionality isn’t part of the base package. Light users can view and follow conversations, leave private notes, view help articles, view customer profiles and reporting data, and even create and send messages in-app or on your website.

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Intercom’s ticketing system and help desk SaaS is also pretty great, just not as amazing as Zendesk’s. Their customer service management tools have a shared inbox for support teams. When you combine the help desk with Intercom Messenger, you get added channels for customer engagement. Like when they bought out the Zopim live chat and integrated it with their toolset.

Zendesk + Chameleon

Furthermore, it allows prioritizing, tracking, and collaboration internally with your team members. Moreover, every email in your team inbox provides context about the sender, including the entire history. Once you login into your account, a live chat popup is available if you have questions that need quick answers. Their support section is based on the Docs forum, where you can ask questions or read on related topics.

  • Also, a customer experience form can be found at the end of each article.
  • Knowledge Base is one of the self-service sections that includes articles or documents providing technical help to customers and employees.
  • We created Helpmonks to be the foundation for your customer engagement.
  • We listed all the helpdesk features that are essential for optimizing your support operations.
  • I’m pretty sure it’s a benchmark for other chat widgets out there.
  • Let it be custom properties, custom surveys, or custom reports; you can shape everything according to your team’s and customers’ needs.

Is Zendesk good for customer service?

“Zendesk helped us quickly get control once volumes spiked, both in understanding what was happening and in the handling of the queries.” “Having Zendesk as a stable force… meant we could identify any potential customer issues and quickly get those rectified.”